UPS also doesn’t deliver on bank holidays, so keep this in mind if you are expecting a delivery during this time. It does not deliver at weekends, so if you’re waiting for a parcel on Saturday or Sunday, it will not be delivered until the next business day. UPS delivers from 9am to 7pm each day, Monday through Friday. We’ll also answer some of the most commonly asked questions about UPS deliveries. In this article, we’ll talk you through the times that UPS deliver, as well as their time scales for making deliveries. UPS does not deliver at a weekend, meaning that you will not receive your UPS delivery on a Saturday or Sunday. UPS delivers between the hours of 9am and 7pm, Monday to Friday. “Short-term, it’s very profitable for UPS, long-term it’s incredibly risky.If you’re waiting for a parcel, you might be wondering what are the UPS delivery times. “I understand they need to improve margins, but the way this is being done has made many customers very angry,” he said. He questioned the integrator’s drive to reduce business with larger shippers. This emphasis on profitability has taken a toll on its larger customers hit with double-digit rate increases during the past peak season, noted Mr Haber. UPS has tightened its focus on small and mid-sized shippers that tend to produce higher margins. Shippers that send small parcels over relatively short distances stand to save up to 3.5% on their rates, whereas those with larger shipments going longer distances could end up paying up to 5% more. The new set of charges brings a mixed bag for this clientele. In addition, eBay shippers stood to gain access to better rates, according to the e-commerce firm. Last autumn, the transport behemoth and the e-commerce giant announced a partnership to integrate UPS service options into the eBay platform. Mr Haber described the resumption of some service guarantees “a small step in the right direction”.Īnd in a separate move, UPS has changed its charges for eBay shippers. Over the past three quarters, FedEx’s deferred package volume grew 28% year on year, while overnight boxes increased by 15%. “The overwhelming majority of their products are not covered,” he said. The integrators had suspended service guarantees in March 2020, citing challenging market conditions after the Covid-19 outbreak. Mr Haber pointed out that neither of them brought back money-back guarantees for second- and third-day air services, nor for their ground services, which make up the bulk of their traffic. Those changes are made to handle the increase in volume,” said Mr Haber. However, it is not clear if FedEx is following UPS in its flexible definition of afternoon hours.įedEx management recently announced it would ramp up afternoon deliveries in a number of US markets, but has given no indication in which areas this will happen, or how it alters duty rosters. With 24 hours of the UPS announcement, FedEx told customers it was resuming the guarantees for next-day air parcel services scheduled for deliveries by early morning, mid-morning and mid-afternoon, as well as for international priority services originating or ending in the US. The big two US players usually move in lockstep, and this was no exception. In addition, it brought back money-back guarantees for international express delivery services. UPS has reinstated delivery guarantees on three US overnight air services scheduled for deliveries at 8am, 10.30am or in the ‘afternoon’. Previously the threshold was 3pm in many cases, for some it was noon, commented John Haber, CEO of parcel consultancy Spend Management Experts. However, at least in UPS’s case, the guarantee for afternoon deliveries has been diluted by stretching the window beyond general notions of what constitutes an afternoon – these deliveries are deemed timely if they arrive by 11:59pm, local time. Within a day of each other, UPS and FedEx announced service guarantees for overnight air products and international parcel shipments. The two large US integrators have moved to bring back delivery guarantees to the parcel sector.
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